Contact Us
A real team in Pakistan, reachable by phone and email. We answer questions about bookings, payments, refunds, and doctor verification.
Message us on WhatsApp — Monday to Friday, 9:00 AM to 6:00 PM (PKT)
This number receives WhatsApp messages only. For anything that needs a written record, email is best.
Registered Office
ShifaNext (Pvt) LtdGround Floor, C/293/2Khudadad ColonyKarachi 75400Pakistan- General & billing
- [email protected]
- Privacy & data requests
- [email protected]
Refunds and billing
Most refund questions are answered by our Refund Policy, and refunds for cancelled or missed consultations are issued automatically. If a charge looks wrong, message or email us before raising a dispute with your bank — we can almost always resolve it faster directly.
This is not an emergency service
ShifaNext is a communication platform, not a diagnostic or emergency tool. If you are facing a medical emergency, call 1122 or go to your nearest emergency department immediately. Do not wait for a reply from us.
See also our Terms & Conditions, Privacy Policy, and Refund Policy.